Reducing Delivery Delays Through Real-Time Tracking and Communication Improvements
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Project scope
Categories
Communications Data analysis Operations Project management Supply chain optimizationSkills
customer service customer communications management notification systems scheduling communication standard operating procedure communications systems communications protocols root cause analysis key performance indicators (kpis)This project tackles one of the most common challenges in logistics: delivery delays and the negative customer experience they create. The objective is to help JIT Logistics analyze the root causes of delays, design better real-time tracking systems, and create improved communication processes between drivers, dispatch, and customers.
By the end of the project, students will deliver a delay-reduction framework that includes data analysis, new technology recommendations, and improved standard operating procedures (SOPs).
Tasks Students Will Complete
Delay Root Cause Analysis
- Review historical delivery data (on-time % vs late %).
- Interview staff/drivers to identify bottlenecks (traffic, unclear routing, slow communication, client readiness).
- Map out the “current state” of JIT’s delivery process.
Tracking & Notification System Research
- Evaluate affordable GPS/fleet tracking tools (e.g., Tookan, Routific, Onfleet).
- Research customer-facing solutions like SMS/WhatsApp notifications and real-time ETA updates.
- Compare pros/cons, costs, and scalability of 3–4 systems.
Communication Protocols
- Propose a streamlined driver-dispatch communication system (standardized check-ins, delay reporting).
- Develop SOPs for what happens when a delay occurs (customer notification scripts, escalation steps).
Process Improvement Recommendations
- Design new workflows for scheduling, handoffs, and proof-of-delivery.
- Recommend performance KPIs (on-time % targets, average delay time, customer satisfaction).
Pilot & Simulation
- Simulate the improved process using sample routes and mock customer interactions.
- Measure improvements in projected delivery times and communication clarity.
Expected Outcomes and Deliverables
- A root cause analysis report on delivery delays.
- A technology recommendation matrix comparing real-time tracking and notification tools.
- New SOPs for dispatch-driver-customer communication.
- A delay-reduction framework with step-by-step recommendations.
- Mockups of customer-facing notifications (SMS/email templates).
- A final Delivery Efficiency Playbook and 10–15 minute presentation to JIT Logistics leadership.
Providing specialized knowledge in the project subject area, with industry context.
Sharing knowledge in specific technical skills, techniques, methodologies required for the project.
Direct involvement in project tasks, offering guidance, and demonstrating techniques.
Providing access to necessary tools, software, and resources required for project completion.
Scheduled check-ins to discuss progress, address challenges, and provide feedback.
About the company
JIT Logistics is a fast growing, Toronto based logistics company specializing in Just In Time delivery solutions across Ontario and beyond. We provide streamlined, reliable, and time sensitive transportation services for businesses of all sizes, with a strong focus on customer satisfaction, real time tracking, and operational efficiency. Whether it’s last mile delivery, freight transport, or supply chain support, JIT Logistics delivers with speed, precision, and care, helping our clients meet tight deadlines and keep their operations running smoothly.
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